Cancellation and Changes to Existing Order
In general, all products sold are not returnable, refundable and exchangeable.
Only products published by Dakwah Coner Bookstore(DCB) or Dakwah Coner Publications are exchangeable at DCB designated bookstores. The customer must show as proof of purchase for the exchange.
We may not be able to cancel and make changes for your order. Due to our commitment to process your order quickly and efficiently, our warehouse is notified to prepare and pack your order for dispatch, once your order has been approved. We regret any inconvenience caused to our customers.
- Orders will be delivered out(pickup by couriers) on Mondays, Wednesdays, and Fridays by noon. For any urgent order, please contact us at +6010-803 3820 (WhatsApp Only)
Delivery Within Malaysia
*Terms & Conditions
- Please note that shipping charges are calculated based on weight, dimensions, and destination.
- If a product is in stock, the estimated delivery date for domestic delivery is 1– 5 business days after dispatch.
- Orders are shipped on business days only.
- Business days exclude public holidays and weekends.
International Delivery
*Terms & Conditions
- Please note that shipping charges are calculated based on weight, dimensions, and destination.
- If a product is in stock, the estimated delivery date for international delivery is 7–21 business days after dispatch.
- Orders are shipped on business days only.
- Business days exclude public holidays and weekends
- Delivery charges depend on the weight of the package and the country of destination. You will see the Shipping cost during CHECK OUT.
*Please note your delivery may also be subject to customs charges, over which we have no control, and which must be borne by you.
Self Collection
*Terms & Conditions
- Steps for self-collection
i. Please choose the Shipping address “Self-Pickup at Petaling Jaya” and place your online order.
ii. You will receive an email from us once our system acknowledges your order but take note that your order is not ready for collection immediately after receiving the email.
iii. Once your order is ready for collection, you will have an another email or via WhatsApp. Then, come to the store stated below. - The book will be held at the counter table.
- For more details regarding the service, please visit here and FAQ page.
Pre-Order Terms and Conditions
- Pre-orders require payment to be made at checkout.
- Please note that due to the nature of pre-order items, we will not be accepting cancellations.
- If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available. No separate delivery is allowed.
- Once you place an order with us, it means that you are willing to accept these terms & conditions.